Frequently Asked Questions about Vietnam Handicrafts company.

Q. What is your sample policy?
A. We are willing to provide samples free for current customers. However, customers will pay for sea or air freight by providing us their courier service’s account numbers (DHL, Fedex, UPS…) for shipping out samples. For new customers, samples are still free, but customers need to deposit, this amount will be return after give us official order.

Q. What is your sample lead time?
A. Depending on materials and styles, sampling time will be from 1-2 weeks. However, could you please note that lacquerware or coiled/spun bambooware products, will take around 15-40 days (at least 30-40 days for lacquer) depending on how complicated your designs and finishes are and so please keep this in mind for your business plan.

Q: What is the minimum quantity order (MOQ)?
A: As it is in general extremely labor intensive, time consuming and complicated to produce our items, we require minimum 01×20’ft container for maximum 10 different items.
For new clients who would like to test their markets, we accept trial minimum order of 2,000 USD. But, we will add LCL’s charge for this order.

Q: What is the production lead time?
A: Production time for one order is often 35-60 days since receipt of your deposits or payments.
However, production lead time depends very much on production season, order quantity and specific kinds of products.

Q: What is your shipping port and shipping terms?
A: We normally provide our customers FOB price in USD. CIF/CFR/ or ExW price can be provided at customer’s request. Shipping port is Hai Phong, or Ho Chi Minh, Vietnam.

Q: What is your payment terms?
A: We accept payment by T/T 30% deposit, and 70% after shipment against scan B/L.
We also accept payment by L/C, Paypal, WU,…

Q: Does your factory have any Certificate/ Audit report?
A: We are processing audit factory, we will update soon.